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This rack works great for non-highway transport of bikes. I don’t feel comfortable taking this rack on the freeway since it wobbles laterally. The bikes attach well enough but the rocking motion detracts from it.
The rack is solid and stable. However, when the arm is up the 4 holes do not line up well enough to have the pin slide in easily and I have had to pound it in with a hammer. Not sure if asking for a new one would matter. However, please make sure you check the alignment before you send it out next time.
Everything was as advertised, well built and fit perfect
I have one for both of my cars