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I’ve tried a lot of bike racks and this is, far and away, the best.
The item did not work because it turns out bikes over 35 lb are not supported even if total weight limit of the rack is not exceeded, which was not mentioned on the web-site or assembly instructions or anywhere, otherwise I wouldn't have purchased it in the first place. This by itself wouldn't be much of a problem, but when I tried to return the rack I had to argue with customer support for several days to get my refund and even then they refused to reimburse the backward shipping cost. Apparently it's a normal practice to make customers pay for company's failure to publish relevant information. Very negative experience overall, I will recommend against having business with Allen to everyone I know mainly due to how exceptionally bad their customer support is.
Delivery was timely and the quality of the product is great. Fit perfect on my Jeep Patriot
I could not understand the instructions that came with the rack but when I watched how to install it on Youtube it was very simple. I was skeptical but I already took a trip through bumpy roads and the bike stayed put. Very pleased with the rack. The price is reasonable. I was grateful I did not have to pay shipping fees. Thank you
It fits well on all of my cars and the prices was good. I had the hitch bike rack from them and it has worked well. So figured this one would be good also.