I had to replace my old set of tie down cradles because the clasps on each on broke in the center of slots that you weave the strap through to the bike on the rack. The plastic is no strong enough cause all cradles broke after 4 years use
my straps were coming off but these were a great replacement.
I have not been able to use all the 4 cradles because there is no instructions on how to install of them. For the, two cradles that are at the end of the tube, I ended up breaking off tan end cap not realizing it was ******* in place by the screw that also holds the cradle in place. For the two cradles that are futher away from the end caps, the screw with the nut that holds them in place, just keeps on spinning and the nut is so far down in the tube I cannot reach it t hold it down. Have requested instructions from Allen Sports on how to remove and install these two cradles, but have not gotten any reply. Obviosly, I am frustrated.
I was happy to get a pair $8/piece w/ $8 shipping. In first shipment I received only one. Only way to contact customer service is via e-mail. Once sent, received 2nd. Very happy.
Very good product - reliable replacement. No problems with installation. The 3 bike rack has been through years of tough weather. Bent in a car wash and straighten back out in a welding shop. Reasonably priced. Timely delivery...Business as it should be!