Had to replace filler plate on our Allen 2 bike rack which we've had for a number of years. The one, very small hex head screw had loosened and wore the holes it went through to the extent that it fell out, disappeared. Replacement works fine, just find the engineering of the mounting system a little underwhelming. To be clear, it works fine, just need to keep track of how tight the bolts and screws are as it is used. The ordered part arrived quickly and the rack continues to serve it's purpose quite well.
Excellent customer service
Works great. Now I can take my bike with my Jeep Wrangler for trail rides.
I agree with Anthony B. The bike racks are great but by adding such a small screw compromises the integrity of system.
I really enjoy my bike rack. However, the screw provided I believe is too small. Will not stay in the hole.