My Allen bike rack did NOT break; I just lost this crucial part! Going to the website, I ordered what I thought would replace it, but included a note to say I wasn't sure it was right. Heard right back: It was the wrong part. They had already cancelled and credited my purchase, and gave me a link to get the right part. It arrived within days, was a very easy fix, and I am using my rack again. Thanks, Allen Sports!
I'm glad to see ALLEN'S web site has improved so much. I had almost given up on trying to get parts for my bike rack. I purchased quite a few parts and they all came quickly and the order was filled flawlessly. My rack is completely rebuilt and as good as new. Very happy with the whole experience.
Very good . Works well
Just what I needed.
Wonderful product! Highly satisfied!