In a rush, I was forced into buying this part when the original one inside my Allen rack cracked after 4 uses. I paid $8.50 shipping for a $9 product, which was designed to fail from the start. The wedge is made of a brittle case metal that can't withstand the tension forces from the tightening rod. Failure is just a matter of time. I requested a refund from Allen and was denied. Allen should really reexamine the way it treats its customers, especially when the products fail because of faulty design. It is not a coincidence that this part is only available on the Allen website - they are aware of the design problem and are trying to shamefully profit from it.
Great customer experience as this part was out of stock - they notified me once in stock and I was able to order a replacement. This part is soft metal, however. If the replacement is as soft as the OEM, care will be required to ensure threads are not stripped over time.
Great service. Love my bike rack and was able to get a part I lost.
good that replacement is available, since
Easy. Quick response!