Ordered eight and received one in the mail. Contacted customer service immediately and they said they would handle. It has been over a week and I’m still waiting for my order quantity
I’ve thoroughly used and enjoyed this bike rack for years. As the straps have been highly used - no surprise that they gave out and needed new ones. It was so easy to find replacements- and so simple to install. Back to biking!! Thank you.
Excellent couldn’t be happier thankyou
It was easy to replace the old ones. I have repainted my bike rack and now I’ll get another 10 years out of it..
The overall experience was very good. So glad you still had the tie down for the older racks. It was easy to replace.