My experience was fantastic with Allen. This was exactly what I was looking for. It came quickly to my house and was simple to install on my Allen bike rack. I couldn’t be happier.
Keeping it as a spare in case I lose one.
Pleasantly surprised that Allen Bike even offered this part for sale. Even better at a reasonable price. 100% satisfied.
My Allen bike rack did NOT break; I just lost this crucial part! Going to the website, I ordered what I thought would replace it, but included a note to say I wasn't sure it was right. Heard right back: It was the wrong part. They had already cancelled and credited my purchase, and gave me a link to get the right part. It arrived within days, was a very easy fix, and I am using my rack again. Thanks, Allen Sports!
I'm glad to see ALLEN'S web site has improved so much. I had almost given up on trying to get parts for my bike rack. I purchased quite a few parts and they all came quickly and the order was filled flawlessly. My rack is completely rebuilt and as good as new. Very happy with the whole experience.